I know that feeling. When I get a nasty client call I offer them the complaints procedure and end the call as quickly as possible then post the complaints info to them with a "with complements" slip attached. That little thing just makes me feel so much better for some twisted reason.
35kg lost. (November 2005 - October 2006)
15kg gained again (as at October 2010).
Back to the drawing board - Let's do this thing!
"You can't change the winds, but you can change the sails"
"Reach out and take control of what lands in your lap"