Refund and cancellation policy

This policy explains how cancellations and refunds work for paid featured listings on weightloss.com.au. It should be read together with our featured listing and advertising agreement. All prices are in Australian dollars (AUD).

Cancelling your featured listing

You can cancel your featured listing subscription at any time. When you cancel, your listing does not switch off immediately. Your featured placement and profile page stay live until the end of the period you have already paid for.

At the end of that paid period, your subscription will not renew, and your featured listing reverts to a standard free listing.

Refunds

Featured listings are sold on a commitment term (monthly, three months, six months, or annual). We do not provide refunds or pro-rata credits for the unused part of a paid term. Because your listing stays live until the end of the term you paid for, you keep the benefit of what you have paid for.

Automatic renewal

Subscriptions renew automatically at the end of each term unless you cancel before the renewal date. To avoid being charged for a further term, cancel before your renewal date. A renewal charge is not on its own a reason for a refund, as you can cancel at any time to stop future renewals.

Your rights under the Australian Consumer Law

Nothing in this policy limits or excludes any rights, guarantees, or remedies you have under the Australian Consumer Law that cannot lawfully be excluded. If a service we supply fails to meet a consumer guarantee, you may be entitled to a remedy under that law, and this policy does not take that away.

How to cancel or ask about a refund

To cancel your subscription or ask about a refund, please contact us. Payments and tax invoices are handled through Stripe.